Shipping & Returns
Everything you need to know about patch production times, UK delivery, international shipping and returns.
Made To Order
Most embroidered patch orders are prepared after your design, size and backing are confirmed.
UK Tracked Delivery
UK orders are sent using tracked services, with free delivery available over £30.
Worldwide Shipping
We ship internationally using tracked services for a safer delivery experience.
Tracking Included
Tracking details are sent by email once your order has been dispatched.
Shipping Information
We proudly ship our embroidered patches worldwide. Every order is carefully prepared and dispatched from the UK.
Processing Times
Ready-to-order patches: Orders are typically processed within 2–4 working days before dispatch.
Custom patches: Production begins once your artwork and mock-up have been approved. Orders are typically dispatched within 2–4 working days after approval.
Bulk orders: Production times for bulk and business orders are confirmed during the quotation process.
United Kingdom
| Service | Price | Delivery Estimate |
|---|---|---|
| Standard Tracked Delivery | £3.49 | 2–4 working days after dispatch |
| Express Tracked Delivery | £4.99 | 1–2 working days after dispatch |
| Free Standard Delivery | FREE | On orders over £30 |
Orders are shipped using trusted carriers including Royal Mail and Evri, depending on the most suitable service for your order.
International Shipping
We currently ship worldwide using tracked delivery services only for a secure and reliable delivery experience.
| Region | Delivery Estimate |
|---|---|
| Europe | 5–10 working days |
| USA & Canada | 5–10 working days |
| Australia & New Zealand | 7–12 working days |
| Rest of World | 7–15 working days |
International shipping costs are calculated automatically at checkout based on your destination and order weight.
Customs & Duties
International orders may be subject to customs duties, taxes or import fees imposed by your local customs authority.
Where available, duties and taxes may be collected at checkout or included within the selected shipping service. If they are not collected at checkout, any applicable import charges remain the responsibility of the customer.
Tracking
All UK and international orders are shipped using tracked delivery services. Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.
Delivery Delays
Delivery estimates are provided as a guide only and may vary during busy periods, adverse weather or customs processing. While we always aim to dispatch orders as quickly as possible, delays caused by shipping carriers are outside of our control.
Shipping & Returns FAQ
How long does production take?
Ready-to-order embroidered patches are typically processed within 2–4 working days before dispatch.
Custom patches are usually dispatched within 2–4 working days after your artwork and mock-up have been approved.
How long does UK delivery take?
Standard UK tracked delivery usually takes 2–4 working days after dispatch.
Express UK tracked delivery usually takes 1–2 working days after dispatch.
Do you ship internationally?
Yes. We ship embroidered patches worldwide using tracked international delivery services.
Delivery times vary depending on your location, customs processing and local delivery services.
Will I receive tracking?
Yes. All UK and international orders are sent using tracked delivery services.
Your tracking details will be emailed to you once your order has been dispatched.
Can I change my delivery address?
If you need to change your delivery address, please contact us as soon as possible after placing your order.
Once an order has been dispatched, we may not be able to make changes.
Can I return my order?
Ready-to-order patches may be eligible for return if they are unused and in their original condition.
Please contact us before returning any item so we can confirm the next steps.
Can I return a custom patch order?
Custom embroidered patches are made specifically for your artwork, logo, design, backing choice and quantity.
For that reason, custom patch orders are generally non-returnable unless there is a manufacturing defect, production error or issue with the finished order.
What if my order is delayed or lost?
If your order appears delayed, please contact us and we’ll help check the tracking information.
Where a parcel is confirmed as lost by the courier, we’ll work with you to resolve the issue fairly.
Need Help?
If you have questions about production times, shipping, tracking or returns, our team is happy to help.