Refund policy
Return & Refund Policy
At MadeInPatch, every product is made to order. Because of this, we do not accept returns or offer refunds for change of mind.
If your order arrives damaged, defective or incorrect, we’ll work with you to put things right as quickly as possible.
Damaged, Defective or Incorrect Orders
Please inspect your order as soon as it arrives.
If your item is damaged, defective or you have received the wrong product, please contact us within 30 days of delivery at support@madeinpatch.com.
To help us resolve your claim quickly, please include:
- Your order number.
- A brief description of the issue.
- Clear photographs showing the problem.
Once we’ve reviewed your claim, we’ll arrange an appropriate solution, which may include a replacement or refund.
Returns
As all MadeInPatch products are made to order, we do not accept returns for:
- Change of mind.
- Ordering the wrong size, backing or quantity.
- Customer preference after production has begun.
Returns sent to us without prior authorisation will not be accepted.
If we authorise a return, we’ll provide instructions on how and where to send your item.
European Union Customers
If your order is delivered within the European Union, you may have additional statutory rights under applicable consumer protection laws.
Please note that the standard 14-day cooling-off period does not generally apply to goods that are made to order or personalised.
Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days after approval.
Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at admin@madeinpatch.com.
Contact Us
If you have any questions about this policy, please contact us at:
support@madeinpatch.com